Customer Care Supervisor

Job Description:

Research complicated cases without prompting to provide more comprehensive service to customers

Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations

Received an average 85% customer satisfaction rating to date, 15% higher than company average

Assisted with all office administrative duties Helped rewrite company's customer service manual, which is now used companywide

Help train 25 new employees, including in-store policies, services, and register operations

Supervise Junior Customer Care Specialists

$2150 - $5000 / month